Here is the information you need to resolve an issue with a CREATE product within the warranty period. Remember that even if your product is within the warranty period, it only covers factory defects or malfunctions.
If you purchased the product on the CREATE website or app, go to the "My Orders" section in your customer area. Once there, select the order in question and click on "Manage Return or Repair." Choose the "Warranty" option and follow the steps indicated on the form. You can find more information on how to do this at this link.
If you purchased the product at a CREATE physical store, click here and follow the steps indicated on the form.
If you purchased the product on Amazon, click here and follow the steps indicated on the form.
If you purchased the product from another store, click here and follow the steps indicated on the form.