Privacy Policy

At WOODS & GO DESIGN, S.L. (hereinafter, "Vendom"), we are committed to protecting the privacy and personal data of our customers and users. We understand the importance of your privacy and want to be transparent about how we collect, use, and share your personal information.

This Privacy Policy explains our practices regarding the information we collect through our website and any other interaction you may have with us.

– Data Controller : WOODS & GO DESIGN, S.L.

– Tax ID : B98944986

– Registered office : Poligono 4, P18. 46722. Beniarjó (Valencia)

– Email : rgpd@create-store.com

Yes, at Vendom we process certain personal data that you provide to us or that we collect during your interaction with our website. This data may include:

• Identification and contact data : such as your name, surname, email address, telephone number, and shipping address.
• Information on your orders and purchases : history of products purchased, preferences, and payment information (always processed securely).
• Browsing data : such as your IP address, browser type, device information, and pages visited on our website.
• Information from your interactions : messages sent through contact forms, emails, or during chats with our customer service.

We only collect the data necessary to provide you with a high-quality service and ensure a satisfactory shopping experience.

At Vendom, we process your personal data for several purposes, always based on a valid legal ground:

• Management of the commercial relationship :
  • Processing and managing your orders and purchases.
  • Managing shipping and delivery of products.
  • Providing customer support and resolving any incidents.
  • Managing returns and guarantee claims.
• Improvement of our services :
  • Performing statistical analysis to improve our website and range of products.
  • Personalizing your user experience.
• Marketing and communication :
  • Sending commercial communications and newsletters (always with your consent).
  • Managing contests and promotions.

The legal basis for processing your data depends on the specific purpose:

• Execution of a contract : necessary to process your orders and purchases.
• Consent : when you subscribe to our newsletter or participate in a contest.
• Legitimate interest : to improve our website and ensure it is secure.
• Legal obligation : to comply with tax and accounting requirements.

We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Relationship data : as long as our commercial relationship remains active.
• Consent-based data : until you withdraw your consent (e.g., unsubscribing from the newsletter).
• Legal obligations : for the period required by applicable legislation (e.g., 6 years for tax records).

When the data is no longer needed, we will delete it or anonymize it securely.

In some cases, we need to share your data with third parties to provide our services correctly:

• Logistical partners : for the shipping and delivery of your orders.
• Financial entities : for the secure processing of payments.
• Technological service providers : for hosting our website and managing our databases.

All our providers are located within the European Economic Area or offer guarantees equivalent to the GDPR.

We take the security of your data very seriously. We implement robust technical and organizational measures to protect your information from unauthorized access, loss, or misuse:

• Use of HTTPS protocols for secure data transmission.
• Encryption of sensitive data.
• Strict access controls to our systems.

As a data subject, you have several rights regarding your personal information:

• Right to access your data.
• Right to rectify any inaccurate data.
• Right to erasure ("right to be forgotten").
• Right to object to the processing of your data.
• Right to data portability.

To exercise any of these rights, please send an email to rgpd@create-store.com accompanied by a copy of your ID.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website.